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MISSION

We are devoted to the advancement of new and innovative ways to collect, pump, treat and utilise our water resources in a sustainable manner.

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VISION

To be Australasia’s most trusted provider of excellence in water and wastewater technologies. We will achieve this through continual innovation and the development of world class products and engineered systems underpinned by value, reliability, sustainability and exceptional support.

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COMMITMENT

We are committed to the implementation and maintenance of a Quality Management System which will allow us to maximise our efficiency and productivity to meet our goals and objectives in achieving customer satisfaction.

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RESPONSIBILITIES

Quality is the responsibility of every person, in every activity, throughout Global Water Group. This Quality Policy is communicated and understood by personnel at all levels of the organisation. This policy will be reviewed annually for continuing suitability.

OBJECTIVES

In fulfilling our quality commitment we will:

  • establish and achieve quality goals and objectives to enhance continuous improvement and thus maintain long-term business relations with our customers through a high level of service
  • demonstrate our capability of meeting customer and legislative requirements through the implementation and maintenance of a quality system conforming to the requirements of the ISO 9001 Quality Management System Standard
  • promptly execute customer requirements; develop and provide innovative product solutions for our customers; implement and maintain documented process controls for activities affecting quality; measure customer satisfaction, and promote proactive measures in providing continuous quality improvement

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