We are devoted to the advancement of new and innovative ways to collect, pump, treat and utilise our water resources in a sustainable manner.
To be Australasia’s most trusted provider of excellence in water and wastewater technologies. We will achieve this through continual innovation and the development of world class products and engineered systems underpinned by value, reliability, sustainability and exceptional support.
We are committed to the implementation and maintenance of a Quality Management System which will allow us to maximise our efficiency and productivity to meet our goals and objectives in achieving customer satisfaction.
In fulfilling our quality commitment we will:
- Establish and achieve quality goals and objectives to enhance continuous improvement and thus maintain long-term business relations with our customers through a high level of service
- Demonstrate our capability of meeting customer and legislative requirements through the implementation and maintenance of a quality system conforming to the requirements of the ISO 9001 Quality Management System Standard
- Promptly execute customer requirements; develop and provide innovative product solutions for our customers; implement and maintain documented process controls for activities affecting quality; measure customer satisfaction, and promote proactive measures in providing continuous quality improvement
- We believe in our people and support them to achieve their goals.
- We invest in professional development of our staff, and have concern for the welfare of them and their families.
- We pursue excellence and aim to exceed our customers’ expectations.
- We are responsive and flexible to our customers’ needs, and committed to providing exceptional service.
- We think outside the square to provide innovative solutions.
- We continually source unique products and develop our knowledge to solve complex industry challenges.
- We work together as a team and act with integrity and humility at all times.
- We treat our customers and colleagues with honesty and respect to build trust and positive relationships.
- We aim to deliver reliable and sustainable outcomes for business and the environment.
- We strive to provide our customers and stakeholders with long-term value by reducing downtime and increasing efficiency.